Privacy Policy

Welcome to SlotsHopper. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website slotshopper.uk.net and use our services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Commission’s regulations.

1. Data Controller

The data controller responsible for your personal data is SlotsHopper, registered and operating within the United Kingdom. For any questions regarding your data or this policy, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We gather various types of information to provide and improve our services, including but not limited to:

  • Full name
  • Email address
  • IP address and device identifiers
  • Contact number
  • Geographical location
  • Date of birth and gender
  • Account registration details and preferences
  • Usage data such as pages visited, time spent on site, and interaction patterns
  • Deposit and withdrawal information if applicable
  • Verification documents for identity and age confirmation
  • Information from third-party sources such as fraud prevention agencies and responsible gambling organisations
  • Cookies and tracking technologies (see Section 7)

3. How We Use Your Information

Your personal data is used for purposes that include:

  • Creating and managing your account
  • Verifying your identity and ensuring compliance with UK gambling laws (e.g., age verification, anti-money laundering checks)
  • Processing payments and managing transactions securely
  • Communicating account updates, service changes, and notifications
  • Providing customer support and resolving enquiries
  • Personalising your experience and tailoring content and offers
  • Running promotions, competitions, and marketing campaigns (only with your consent)
  • Monitoring for and preventing fraud, money laundering, and other illegal activities
  • Conducting analysis and generating anonymised statistics to improve our services
  • Complying with legal and regulatory obligations, including those enforced by the UK Gambling Commission

4. Legal Basis for Processing

We process your personal data on the following lawful grounds:

  • Your explicit consent (e.g., marketing communications)
  • Performance of a contract (e.g., providing our services)
  • Compliance with legal obligations (e.g., UK Gambling Commission requirements, anti-money laundering laws)
  • Legitimate interests pursued by SlotsHopper, such as fraud prevention and service improvement, balanced against your rights and freedoms

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined or to comply with legal requirements. Typically, data is kept for up to five years after your account closure or last activity. Certain data, such as self-exclusion records or ongoing investigation files, may be retained longer as required by law.

6. Marketing and Communications

We will only send you marketing communications if you have given your consent. You may manage your preferences or withdraw consent at any time through your account settings or by following the unsubscribe instructions in our emails. We do not share your personal data with third parties for marketing purposes without your explicit permission.

7. Cookies and Tracking Technologies

SlotsHopper uses cookies and similar technologies to enhance your experience. These include:

  • Essential cookies for website functionality and security
  • Preference cookies to remember your settings
  • Analytical cookies to understand site usage and improve performance
  • Advertising cookies to deliver relevant ads

You can manage or disable cookies via your browser settings; however, disabling essential cookies may affect website functionality.

8. Sharing and Transfer of Data

Your data may be shared with:

  • Service providers such as payment processors, hosting providers, and software suppliers
  • Regulatory and law enforcement authorities, including the UK Gambling Commission
  • Fraud prevention and identity verification agencies
  • Affiliated companies within the SlotsHopper group
  • Third parties you explicitly authorise

Where your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards such as standard contractual clauses are in place to protect your information.

9. Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security audits.

10. Your Rights

Under UK data protection law, you have the following rights:

  • Right to be informed about the processing of your data
  • Right of access to your personal data
  • Right to rectification of inaccurate or incomplete data
  • Right to erasure (“right to be forgotten”) in certain circumstances
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent at any time without affecting prior processing
  • Right not to be subject to automated decision-making that significantly affects you

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with applicable laws.

11. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in legal requirements or our practices. We encourage you to review this page regularly. Continued use of our services after updates constitutes acceptance of the revised policy.

12. Complaints

If you have concerns about our data handling practices, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority.

For more information on responsible gambling and support, please visit the UK Gambling Commission and BeGambleAware.

Last updated: 28 June 2025